Privacy Policy

Privacy Policy

Effective Date: February 10, 2025

At Eden Kingdom Essential, your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website edenkingdomessential.com (the “Site”) and use our services.

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our Site or services.

1. Information We Collect

We collect both personal and non-personal information when you visit our Site, make a purchase, or interact with us in any other way.

Personal Information:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed by a third-party payment processor)
  • Purchase history

Non-Personal Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages you visit on our Site
  • Time spent on our Site
  • Referring URLs
  • Cookies and tracking technologies

2. How We Use Your Information

We use your information in the following ways:

  • Order Processing: To process and fulfill your orders, including billing, shipping, and customer service.
  • Communication: To respond to your inquiries, provide order updates, and send promotional emails or newsletters if you have opted in.
  • Improvement of Services: To personalize your experience on our Site, enhance our products, and improve our customer service.
  • Marketing: To send you marketing materials about new products, promotions, or updates. You can opt-out of receiving marketing emails at any time.
  • Security: To detect and prevent fraudulent activities and ensure the security of our Site and transactions.

3. How We Protect Your Information

We use a variety of security measures to protect your personal information. These measures include encryption, firewalls, secure servers, and third-party security systems. However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for the following purposes:

  • Payment Processing: We use third-party payment processors to handle transactions securely.
  • Shipping and Delivery: We share your shipping information with trusted courier services for order delivery.
  • Marketing and Analytics: We may share non-personal information with marketing and analytics providers to help us improve our services.

We will only disclose your information if required by law or in response to a legal process (e.g., a court order or subpoena).

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to recognize you and remember your preferences. You can disable cookies in your browser settings, but doing so may affect your ability to use certain features of our Site.

We may also use web beacons, pixel tags, and other technologies to track your activity and improve our marketing efforts.

6. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can update or correct any inaccurate personal information.
  • Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., legal or accounting requirements).
  • Opt-out of Marketing: You can opt-out of receiving promotional emails or marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at edenkingdomessentiallogistics@gmail.com.

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Third-Party Links

Our Site may contain links to third-party websites, such as payment processors, shipping carriers, or advertising partners. These third-party sites are governed by their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of these third parties before providing any personal information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once we no longer need your information, we will take steps to securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us:

Eden Kingdom Essential
Email: edenkingdomessentiallogistics@gmail.com